Policy and Terms

Policy and Terms

• Customer Qualifications
• Terms and Credit
• Ordering Information
• Length
• Box Program
• Straight Cut Service
• Chop Service
• Join Service
• Discounts
• Back Orders
• Shipping Information
• Return Policies
• Cancellation of Order
• Prices

STUDIO MOULDING

Studio Moulding is a designer and distributor of quality mouldings and frames to the Picture Frame Industry. Our products are sourced from a factory which practices sustainable harvesting of forests. The factory is FSC (Forest Stewardship Council) and COC (Chain Of Custody) certified company. (Certificate on file). STUDIO IS AN ECO FRIENDLY COMPANY THAT STRIVES TO HELP PRESERVE OUR SENSITIVE ENVIRONMENT. Our products have been GREEN even before GREEN became essential. Studio’s exciting collections of moulding designs is a living, ever changing display to meet your every need, from classic to exciting contemporary. We feel certain that you will be delighted with the exquisite quality of design and craftsmanship in these mouldings. Our 6 distribution centers with the full line of moulding are open for your convenience at any time between Monday through Friday 8 a.m. to 5 p.m.

CUSTOMER QUALIFICATIONS

Studio Moulding Inc. is a wholesale distributor “to the trade only”, and it reserves the right to determine the qualifications of a customer to purchase its products. A customer must be in the art and framing business or allied industry and must provide evidence of its legitimacy by way of an appropriate Business License and a Resale Number. Possession of our catalog or a visit to our website does not constitute the right to buy.

TERMS AND CREDIT

• Credit can be established by completing our credit application, listing three trade references and your bank. Allow two weeks for processing. Open account terms are 2%-10 days, Net 30 based on invoice date. Orders will not be shipped to accounts with past due balances. Checks returned to Studio Moulding for NSF will be charged an additional $25 processing fee.
  DOWNLOAD CREDIT APPLICATION
• The freight company’s C.O.D. charges will be added to all C.O.D. shipments.
• For special orders Studio Moulding requires a signed Purchase Order and a 50% non-refundable deposit at the time of placing the order.
• Visa, Master Card and American Express cards are acceptable.

ORDERING INFORMATION

• Phone order desk is open from 6:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through Friday. You can also fax your order at 1-888-423-1814 or 1-310-835-2370 or order on line at www.studiomoulding.com at any time.
• When ordering, please provide your customer number, name of business, and your shipping address.
• Length / Chop / Straight Cut orders received before 11:00 a.m. your local time will be shipped the same day. (With the exception of high volume moulding orders).
• Orders received after 11:00 a.m. will be sent out the following day. Join orders require a minimum of 3-working days for shipment.
• Add-ons on any order will be accepted until 12:00 noon customer’s local time. After 12:00 noon add-ons will be processed as new orders and shipped the following day.
• When placing length orders please state the minimum acceptable moulding length you require. We will ship the closest available length(s) of moulding without shipping less than your order.
• View FOOTAGE CALCULATION CHART

LENGTH

• The minimum order must be full stick, which may vary in length (7 to 12 ft.).
• UPS shipment will be cut as follows, unless otherwise specified at the time of the ordering
  • 10' into 6' x 4'
  • 9'   into 5' x 4'
  • 8'   shipped as is unless otherwise specified
• For larger quantities please check our reduced Box program price list. Or you may call Studio Moulding at 1-800-262-4174.
• For discontinued or close out mouldings please check our website at www.studiomoulding.com

BOX PROGRAM

All box pricing in the price list are for Full Boxes. DISCOUNTS:

• 1 – 2 Boxes: Box price as shown on price list
• 3 – 4 Boxes: 2.5% additional discount off the Box price.
• 5 and More: 5.0% additional discount off Box price.
• Box discounts also apply to assorted Full Boxes.
• The box quantities listed are an average and box quantities do vary. When ordering Boxes, please indicate the approximate footage needed and the length of moulding required. Studio will attempt to ship the closest quantities available. Customers will be notified in the event that box quantities requested are drastically different.
• We offer 5% freight allowance not to exceed the actual freight cost. With these deep discount Box prices, freight allowance will remain at 5% regardless of the shipping origin from our distribution centers.

STRAIGHT CUT SERVICE

The straight cut service provides pre-inspected and pre-cut length, which you would then CHOP to your specification.

• Place your order based on the frame size.
• Studio will calculate the Straight Cut size for you based on the size of the frame, plus a 1" allowance on each side.

CHOP SERVICE

All chops will have a standard 1/8-inch allowance (1/16 inch on each side) unless we are directed otherwise. Minimum chop size is 5” (wood) per side, with a minimum charge based upon 3 ft.

Routing service for chops: (Wedges)
Studio offers a routing service whereby your chops are routed and specially designed plastic inserts are provided to join the frames.

Cost:

• $3.00 per frame (1 wedge each corner)
• $5.00 per frame (2 wedges each corner)
• Corners need to be glued and the wedges are inserted into the routed slots.

Fillet mouldings can be chopped to your specifications. When ordering fillet chops, please let us know if you are ordering:

• Sight measurement A to A
• Mat measurement B to B
• Frame measurement C to C

Since fillets require precision measurement it is advisable to order straight cut which you can then trim to your exact size at the time of fitting. This will also help you gain some savings.

JOIN SERVICE

• The service of joining frames is available. Depending on the quantities ordered, joined frames require a minimum of 3 full working days for shipment.
• Packaging and boxing Joined frames is material and labor intensive, therefore, boxing charges will apply as follows:
  • $5.00 up to 36 united inches
  • $10.00 up to 60 united inches
  • $15.00 up to 72 united inches
  • $35.00 for over 72 united inches

DISCOUNTS

Chops, Straight Cut & Join

• 5 to 9 of any assortment 5% discount
• 10 to 24 of any assortment　10% discount
• 25 to 49 of any assortment 20% discount
• 50 or more　Special quotation

Please call your sales rep for special quotation or call 1-800-262-4174 x 348.

BACK ORDERS

In case Studio is out of stock at your local warehouse then we will send the products from the nearest alternative distribution center. The cost of shipping will be the same as the cost from your local warehouse. In the event that the product is not available nationwide, then the product will be put on BACK ORDER, and once the product is available you will be notified and shipment arrangement will be made at that time.

SHIPPING INFORMATION

All shipping charges are based on prices given by UPS and other freight companies. Studio Moulding subsidizes these charges for customers, by offering free freight or 5% freight allowance based on volume or type of purchases, not to exceed the actual cost of freight.

Chops / Join / Straight Cut

• Orders of $65.00 or more will receive FREE UPS GROUND delivery (Continental U.S. only). Free UPS ground service does NOT include Orange, Blue, Red, Saturday delivery, oversize charges, and extra handling charges or COD charges, or inside delivery charges.
• Outside of the Continental U.S. an order of $65.00 or more will receive a 10% freight allowance not to exceed the actual cost of freight.

Length Orders

• Orders with invoice amounts greater than $100 will receive a 5% freight allowance, not to exceed the actual freight amount. Freight allowance does not include inside delivery charges. (i. e. when driver carries the freight into your facility). Because of the deeper discounts Close Out items will not receive freight allowance.
• For UPS shipments please give cutting instructions to the Order Processor keeping in mind that UPS charges an additional handling fee of $7.50 on packages that are 60 inches or greater in length.
• The following are based on UPS policy.
  If the cutting instructions required results in a length that is 60 inches or more, this will result in an extra handling charge of $7.50. For example, if a 9 ft moulding is cut 5 & 4 extra handling charge will apply, but if cut 4.5 / 4.5 extra handling charge will not apply.

UPS charges extra for the following services:

Per UPS, additional handling charge of $7.50 on any package that is 60” (5’) in length or longer.
NOTE: Chops, Straight Cut and Join orders combined with any length order will be treated as length orders and ONLY receive a 5% freight allowance.

Split Shipments

If some orders need to be shipped from more than one location, Studio will assume the cost of UPS ground shipping from the alternative distribution center that is not your local distribution center, or, for large shipments, choose a freight company that will deliver at the most reasonable cost. Studio WILL NOT assume the added cost of overnight or express delivery.

Will Call

Studio requires a minimum of 3 hours on will call orders. If you plan to pick up merchandise at one of our 6 distribution centers, please let us know three hours before your arrival time to avoid waiting. Pick up of large or special orders should be scheduled at the time the order is placed.

RETURN POLICIES

Upon receipts of goods:

• Inspect contents immediately. Notify Studio Moulding within 5 days of receipt with any errors or damages.
• Studio will replace the product and issue Call Tags to pick up and return the moulding to the issuing distribution center. Our liability is limited to the repair by us or replacement of any unsatisfactory goods.
• Replacement product will be invoiced and credit will be issued once the returned product has been received at the distribution center. The original invoice must be paid in full.
• All replacements and returns must be made within 30 days of receipt of merchandise. No returns will be accepted after 30 days.
• If any length moulding has defects, DO NOT cut the moulding. Return the full stick for replacement. Studio is only responsible for crediting the defective goods. Any lengths that have been cut or altered cannot be returned for credit.
• Chops, Straight Cuts and Joined frames that have evidence that they have been joined or fitted will not be credited.
• Please inspect and verify all chops, straight cuts & join product received for flaws, accuracy of dimensions and correct item number. Call Studio if there are any problems and we will replace the product.
• We request that ALL returned merchandise be adequately packed so that they will not be further damaged on their return trip. NO returns will be accepted that have bee improperly packaged.
• Studio Moulding must authorize ALL returns, please call Customer Service (1-800-262-4174) Option 2 and Studio will authorize a freight pick-up or Call Tag Request.

Damaged Shipment by carrier:

If your shipment arrives and the packaging has an obvious damage:

• Refuse delivery and notify Studio immediately. We will replace the products.
• Accept delivery but note on the Bill of Lading that the box is damaged. Keep box for inspection. Upon inspection if you find that some of the goods were damaged notify Studio and we will arrange for pick up and credit. We will require a copy of the delivery receipt in order for us to place a damaged goods claims from the freight carrier.

CANCELLATION OF ORDER

• Length orders: Studio Moulding will charge 25% restocking fee on returned merchandise. Customer is responsible for any freight charges of returned products.
• Chops, straight cuts, joins orders are final.
• ALL purchase of special sale merchandise, close outs or discontinued are final.

PRICES

All prices are U.S. $ per foot FOB Studio Moulding. Prices may change without notice.